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Ensuring Correct Information

Since Mala’a Credit Report contributes towards the decision making of granting credit, it is crucial that the information reported is correct.

Mala’a only reports information received from credit providers. All credit data reporting, correction, update, customers classifications lies with the members as stipulated by the Banking Law and the Bylaw of Royal Decree 38/2019. 

An induvial may access Mala’a Report to verify information reported by the credit provider. Inaccurate, erroneous or outdated information may be reported to Mala’a as disputed information. Mala’a offers a fully automated online dispute management system. The submission of data correction dispute can be easily made via email as per the instructions provided in the contact us page.

Resolving disputes:

  • Mala’a shall acknowledge the receipt of the data correction dispute  within 2 working days from date of receipt of the dispute, with a note on specific items which are subject to dispute, until such time when the dispute is resolved.
  • Mala’a shall investigate and correct the disputed credit information within the stipulated Service Level Agreements with its members to rectify and update the correct records.
  • Mala’a shall notify the data subject of the outcome of the disputed credit information.

In case of customer disputes involves third parties (such as court orders), it is expected that such disputes shall take longer processing time until the third party submit to Mala’a the final outcome.

For clarifications on credit information please contact us .

August 9, 2021

Mala’a offers Credit Score to assist Credit Risk Management in the Financial sector

MUSCAT, July 1: Oman Credit and Financial Information Centre (Mala’a) offers Credit Bureau services to enhance the creditworthiness of the individuals and corporates in the Sultanate in line with Oman Vision 2040, said Mala’a’s Managing Director Mr. Aadil Al Saadi. This supports financial inclusion by ensuring responsible financing in addition to improved credit risk management. […]

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August 9, 2021

Mala’a received 740,000 Credit Report applications received in 2020, and 37 Membership Agreements signed so far

Muscat- June  Oman Credit and Financial Information Center (Mala’) was established in 2019 by Royal decree 38\2019 as the first pillar of the Central Bank of Oman’s 2019-2021 Strategy to enhance the business environment towards implementing Oman 2040 Vision. The center offers credit and financial reports and scores for individuals and corporates and aims to be Oman’s national […]

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November 29, 2020

Oman Credit and Information Centre Signs an MoU with Jusoor Foundation

Muscat\ Oman Credit and Financial Information Center (Mala’a) signed a Memorandum of Understanding with Jusoor Foundation on November 29th 2020 that states providing credit and financial information about Jusoor Foundation’s service providers, individuals and supplying or project executing corporates. The information will be used to assess the clients’ solvency and creditworthiness as stipulated in the […]

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