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Frequently Asked Questions

What is the difference between Oman Credit and Financial Information Centre and Mala’a?

Oman Credit and Financial Information Centre is the official name of the body established by Royal Decree, whereas Mala’a is the brand name that is used to represent The Centre. One of Mala’a’s core tasks is to operate as the National Credit Bureau for Oman.

What is a Credit Bureau and why is it important?

A Credit Bureau is a key enabler for Credit Providers, it allows visibility on Credit and Financial information about the borrowers. Credit bureaus collect all relevant data on credit, financial, and repayment history including defaults into a comprehensive database.

Credit Bureaus help broaden access to credit. They provide lenders with information enabling them to grant credit where previously they would not be able to, through informed credit risk decision making. One of Mala’a business lines is to serves as the National Credit Bureau for Oman.

Does Mala’a decide on granting credit facilities?

The decision on whether to grant credit is made by the credit providers ONLY.

Mala’a furnishes credit providers with information to support their credit risk decision-making and to better understand the probability of meeting the credit commitments.

Mala’a never make any decisions with regards to giving credit or not.

What kind of data does the Credit bureau have about individuals and corporates?

As per Royal decree 38/2019, Mala’a receives demographic, firmographic, credit and financial data for all consumers and corporates. Refer to Section Mala’a Report for further details.

How is my data protected?

Mala’a is regulated by the Central Bank of Oman and complies with all Information Protection and Confidentially Regulations and Policies.

Information security is core to Mala’a. Cutting edge security technologies are deployed to ensure the highest level of data security.

Your Credit and financial data is only available to you and to the member institutions that you have credit with or have requested credit from.

How can I ensure my data is correct?

You are encouraged review your report periodically, should you believe your data is incorrect then you are encouraged to raise a data correction case through Mala’a Customer Service team. The relevant members will update the database accordingly. Ensuring Correct Information section of this website will guide you through the process.

For details please refer to members and Data Providers sections of the website.

What is the difference between Mala’a members and Data Providers?

As explained above, a member is an entity that has membership subscription with the Mala’a and submit credit/financial information to the Centre and in return obtain credit reports and scores to manage its credit/Financial risks.

Whereas, a Data Provider is a government or private registry/database that feed data to Mala’a One-Way as required by the Bylaw of Royal Decree 38/2019 in order to help build a a national Databank.