Customer Service

Mala’a Customer Rights

Customer has the right to receive a copy of their credit report free of charge. The copy of the report contains all the information up to the time of the request.
Mala’a and its members are committed to maintain confidentiality over the information in their possession and don’t share it with any party unless the customer signs an authorization application to do so.
In an event where the customer have an objection on the accuracy, completeness or correctness of the data in their credit report, they have the right to raise a dispute.
The customer has the right to be informed that in case of raising a false dispute their score will be affected negatively.
The customer has the right to be notified of the investigation results of their dispute.
Customer has the right to request full and detailed explanation of their credit report and score.

June 15, 2023

Oman Credit and Financial Information Center wins the Excellence Award for providing credit information services

Oman Credit and Financial Information Centre (Mala’a) has received an Award for Excellence in Credit Information Services at the New Age Banking Summit by OER Magazine. Mala’a is the official source for credit and financial information through credit reports and credit scores. The credit parameters make for crucial criterion that determines eligibility to obtain credit […]

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April 4, 2022

Mala’a and the National Center for Financial Information Sign a Cooperation Program

Oman Credit & Financial Information Centre (Mala’a) and the National Center for Financial Information signed a cooperation program to collaborate on significant aspects of Anti-Money Laundering and Combating Financing of Terrorism (AML-CFT) laws on Tuesday, March 8th, 2022, at a formal event held at NCFI headquarter. The Program was signed by Mr. Bassam Al Jamali, […]

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April 4, 2022

Mala’a wins the Global Business Outlook 2021 Award for the “Fastest Growing Consumer & Commercial Credit Information Reporting in the GCC”

Oman Credit and Financial Information Centre (Mala’a) won the Global Business Outlook Award for the “Fastest Growing Consumer & Commercial Credit Information Reporting in the GCC” for the year 2021. The achievement is a testament for Mala’a’s efforts in developing the credit system in the Sultanate since its inception in 2019 with the support of […]

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