Customer Service

Mala’a Customer Rights

Customer has the right to receive a copy of their credit report free of charge. The copy of the report contains all the information up to the time of the request.
Mala’a and its members are committed to maintain confidentiality over the information in their possession and don’t share it with any party unless the customer signs an authorization application to do so.
In an event where the customer have an objection on the accuracy, completeness or correctness of the data in their credit report, they have the right to raise a dispute.
The customer has the right to be informed that in case of raising a false dispute their score will be affected negatively.
The customer has the right to be notified of the investigation results of their dispute.
Customer has the right to request full and detailed explanation of their credit report and score.

September 26, 2024

Mala’a Signs a Membership Agreement with Ithbar

Mala’a signed a membership agreement with Ithbar, a local Omani platform that offers financial solutions and crowdfunding services, to utilize Huwiya (Electronic Know Your Customer) and Murshid (Customized Credit Report) services. The agreement aims to support Ithbar to digitally onboard customers and get customized reports tailored for the corporate’s needs. The agreement was formalized with […]

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September 26, 2024

Mala’a signs a Membership Agreement with Global Money Exchange

Mala’a signed a membership agreement with Global Money Exchange to utilize Huwiya (Electronic Know Your Customer) service. This service is designed to digitally onboard customers and simplify electronic customer identity verification. This partnership is the first of its kind for Mala’a, bringing the Money Exchange sector into its membership fold. The agreement was signed by […]

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September 25, 2024

Mala’a GM awarded “Credit Information Services Leader of the Year”

Mala’a’s General Manager, Bassam Al Jamali, received the Credit Information Services Leader of the Year award by Alam Aliktisad awards 2024. This recognition honors his pioneering role in developing innovative solutions to enhance the financial sector and improve credit information services in the Sultanate. Mr. Bassam Bin Tariq Bin Abdul Redha Al Jamali brings in […]

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