Customer Service

Mala’a Customer Rights

Customer has the right to receive a copy of their credit report free of charge. The copy of the report contains all the information up to the time of the request.
Mala’a and its members are committed to maintain confidentiality over the information in their possession and don’t share it with any party unless the customer signs an authorization application to do so.
In an event where the customer have an objection on the accuracy, completeness or correctness of the data in their credit report, they have the right to raise a dispute.
The customer has the right to be informed that in case of raising a false dispute their score will be affected negatively.
The customer has the right to be notified of the investigation results of their dispute.
Customer has the right to request full and detailed explanation of their credit report and score.

March 31, 2024

HSBC Middle East Joins Mala’a Membership Network

On March 24, 2024, HSBC Middle East entered into a membership agreement with the Oman Credit & Financial Information Centre (Mala’a) to become a Banking sector member. The agreement outlines Mala’a’s provision of a centralized repository of credit and financial data aimed at aiding members in evaluating the creditworthiness of their clientele. This strategic measure […]

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November 16, 2023

Bilateral Agreement for the Exchange of Credit Information between Oman Credit Information Center (Mala’a) and the Kuwait Credit Information Network Company

Oman Credit and Financial Information Centre (Mala’a) has entered into a bilateral Agreement for the Exchange of Credit Information with its counterpart the Kuwait Credit Information Network Company (Ci-Net). This general objective of the agreement is to promote the facilitation of the exchange of credit-related information among Gulf Arab nations, aligning with the decision of […]

Read article June 15, 2023

Oman Credit and Financial Information Center wins the Excellence Award for providing credit information services

Oman Credit and Financial Information Centre (Mala’a) has received an Award for Excellence in Credit Information Services at the New Age Banking Summit by OER Magazine. Mala’a is the official source for credit and financial information through credit reports and credit scores. The credit parameters make for crucial criterion that determines eligibility to obtain credit […]

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