Customer Service

Mala’a Customer Rights

  • Customer has the right to receive a copy of their credit report free of charge. The copy of the report contains all the information up to the time of the request.
  • Mala’a and its members are committed to maintain confidentiality over the information in their possession and don’t share it with any party unless the customer signs an authorization application to do so.
  • In an event where the customer have an objection on the accuracy, completeness or correctness of the data in their credit report, they  have the right to raise a dispute.
  • The customer has the right to be informed that in case of raising a false dispute their score will be affected negatively. 
  • The customer has the right to be notified of the investigation results of their dispute.
  • Customer has the right to request full and detailed explanation of their credit report and score.
July 3, 2024

Oman Investment Bank Joins Mala’a Membership Network

Oman Investment Bank (OIB) has entered into a membership agreement with Oman Credit & Financial Information Centre (Mala’a), to become a banking sector member. The agreement involves providing Mala’a members with a comprehensive credit and financial information database. This database will facilitate informed credit decision-making, financial capability assessments for clients, and evaluation of potential financial […]

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July 3, 2024

Global Financial Solution (OmPay) Joins Mala’a Membership

Global Financial Technology LLC (OmPay) has entered into a membership agreement with the Oman Credit and Financial Information Center (Mala’a). The membership agreement includes access to Mala’a’s Electronic Know Your Customer (E-KYC) service, known as Huwiya, that is designed to streamline electronic customer identity verification and enhance credit information accuracy. The agreement, signed by Bassam […]

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May 28, 2024

Oman Credit and Financial Information Center (Mala’a) Wins Excellence Award in Credit Information Services

Oman Credit and Financial Information Center (Mala’a) has been awarded the Excellence in Credit Information Services Award by OER Magazine during the “New Age Banking ” summit. This award recognizes the quality of services provided by the center to its members and service providers. Commenting on this achievement, Bassam Al Jamali, General Manager of Mala’a, […]

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