Customer Service

Mala’a Customer Rights

Customer has the right to receive a copy of their credit report free of charge. The copy of the report contains all the information up to the time of the request.
Mala’a and its members are committed to maintain confidentiality over the information in their possession and don’t share it with any party unless the customer signs an authorization application to do so.
In an event where the customer have an objection on the accuracy, completeness or correctness of the data in their credit report, they have the right to raise a dispute.
The customer has the right to be informed that in case of raising a false dispute their score will be affected negatively.
The customer has the right to be notified of the investigation results of their dispute.
Customer has the right to request full and detailed explanation of their credit report and score.

May 26, 2025

Mala’a Launches Employment Information Service (Huwiya Ratebi) to Enhance Lending Processes and Risk Assessment

In line with Oman’s vision for digital transformation, Mala’a is proud to announce the launch of its new Employment Information Service (Huwiya Ratebi), offering unparalleled value and exclusivity. As a separate addendum to the membership agreement, the innovative service is designed to empower financial institutions with accurate, real-time employment data to accelerate lending processes, reduce […]

Read article May 26, 2025

Oman Credit and Financial Information Center (Mala’a) is a partner in the launch of digital platforms for Remote Trading in the Omani capital market

As part of a national initiative to simplify and promote investment in the Omani capital market, and in collaboration with the Financial Services Authority (FSA), Muscat Stock Exchange (MSX), and Istidamah Program, Mala’a is proud to support the launch of four new Remote Trading Platforms for licensed brokerage firms. These platforms, owned by Ubhar Capital, […]

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February 19, 2025

Mashreq signs a membership Agreement with Mala’a

Mashreq, a leading financial institution in the MENA region, has officially entered into a membership agreement with Oman Credit and Financial Information Centre (Mala’a), under the foreign banks category. This agreement grants Mashreq access to a comprehensive database of credit and financial information, which will aid in making well-informed credit decisions, conducting financial capability assessments […]

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